![]() ![]() ![]() He could not use safety net because I was a new customer. When I asked him to expedite the authorization to ONCOR because the supervisor was waiting for the order to come through, he said there was nothing he could do. He set up the order and said it was pending. In that case, I feel that I am not responsible. I told him that I dispute the final bill since I cannot make changes and they could not override the termination for my account that I did not request. I suspected that they would probably double bill both of us. When I asked what happens to the electric bill from 11/7/19 to since they couldn’t stop the termination on someone else’s account. During his enrollment, he read the script that said that I would have to pay the disconnect fee, reconnect fee and some other fee. He re-enrolled me with a new account number. In order to get the service back on, he had to re-enroll me which meant that Glinda never put the order in and now an hour has been wasted. He said that they could not stop the order on someone else account. I established service under my name that is different from the previous account holder and they gave me a new account number. My question was how was there no termination of that order when I established service on. ![]() The request was sitting in the system when I switched the services over. He informed me that someone requested for service to be terminated on. I called CiRRO back and spoke to another Supervisor, Daniel at 10:26 AM and explained the situation. He also confirmed that the disconnect order came in to terminate services on at 3:03PM from CIRRO. All she had to do was put the information into SafetyNet and it would generate an email and they could have had my services restored within an hour. She could use SafetyNet that is specifically designed for this type of situation to expedite my services. I hung up and called ONCOR and spoke to a Supervisor who informed me that there is something that she could have done. I felt insulted and told her that $10.00 don't help. I informed her that I am a diabetic and need expedited services at which she said there was nothing she could do. She said that it would take 2 hours for ONCOR to get the call and then another 2 hours for them to turn it on but we would have service sometime today. I asked her how long it would take? It was 9:22AM. She said she would get services turned back on that day. I explained that just enrolled on so how is there a disconnect after four days and I did not request a disconnect. She informed me that there was a request to disconnect service. I called CIRRO back and spoke to Supervisor Glinda and explained that there was no power outage in the area but our power was out. ![]()
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